Terms and Conditions

Terms and Conditions

Effective Date: 22/05/2025
Provider: TM Physiotherapy
Edinburgh, Scotland
contact@tmphysiotherapy.info

1. Introduction

These Terms and Conditions govern the provision of physiotherapy and related services by TM Physiotherapy (“we”, “our”, “us”). By using our services, you agree to these terms. If you do not agree, you should not use our services.

2. Appointments and Bookings

  • Appointments can be made via our email, website, third-party website or through your organisation.

  • Initial baseline testing will be organised either individually or through your organising club/ school. You will be made aware of your appointment time/ slot. Re-tests post suspected concussion will be organised to take place during working hours, Monday-Friday.

  • You are responsible for attending your appointment on time.

  • If you are late, we may not be able to extend your treatment time.

  • We aim to offer a degree of flexibility where possible, at the clinicians discretion.

  • This website outlines the key features of the packages and what is to be expected during each. If you have any questions regarding the options and what we can provide for you, please do get in touch.

  • Re-test appointments must be scheduled between Monday-Tuesday during the following week after suspected injury.

3. Cancellation and Non-Attendance Policy

  • We require 24 notice for cancellations or rescheduling.

  • Late cancellations or missed appointments may incur a fee unless due to exceptional circumstances.

  • Repeated cancellations may result in refusal of future bookings/ testing slots.

4. Fees and Payment

  • Our fees are available on our website or on request. We will always be upfront about package and session costs before they commence.

  • Full payment is due at the time of service unless agreed otherwise. Deposit payments of 50% of the full package costs are required at booking. These deposits will be fully redeemable against the cost of your purchase.

  • If testing has been arrange through your school/club, they may choose to pay for our services, and invoice you at a later date. You should speak with your school/club organiser for further details on payment.

  • We accept bank transfer only, currently. This may change in time.

  • Receipts will be provided upon request.

5. Medical Consent and Disclosure

  • By attending treatment, you consent to assessment from a physiotherapist. You also consent to physiotherapy treatment and advice.

  • You agree to provide accurate and complete medical history and to inform your physiotherapist of any changes to your health.

  • Failure to disclose accurate medical information may effect the ability to assess and treat, and may cause harm.

  • We may decline treatment if we believe it is not clinically appropriate or safe.

6. Assessment, Treatment Outcomes and Expectations

  • Currently there is no true diagnostic test for concussion. A clinical impression is formed from subjective reporting and objective testing. A medical doctor must always provide a diagnosis, and thus our services only aim to manage a ‘suspected concussion’. We will work with your medical team/ GP should there be a requirement to do so.

  • While we aim to provide the highest standard of care, individual treatment outcomes may vary.

  • No guarantees are made regarding the effectiveness of treatment.

  • In certain cases, your care may need to be escalated. If this is the case, additional fees and charges for onward services and referral may apply. We will always discuss fees before actioning referrals or additional treatment sessions.

  • Further sessions may be needed, if your clinical presentation requires it. This will always be offered and discussed with you.

  • Due to the nature of the condition and research being in its infancy, we will always strive to adapt assessment and treatment options in line with current consensus guidance.

7. Confidentiality and Data Protection

  • We handle all personal data in accordance with the UK GDPR and the Data Protection Act 2018.

  • For details on how we collect, store and use your personal data, please refer to our Privacy Policy.

8. Health and Safety

  • We operate in accordance with professional health and safety regulations.

  • Our clinicians are chartered by the CSP and regulated by the HCPC.

  • You must follow all reasonable instructions to ensure safety during your visit.

  • Failure to adhere to our clinical advice and recommendations may result in personal harm. We do not accept liability when our express recommendations are not followed.

9. Limitation of Liability

  • We do not accept liability for any loss or damage that was not foreseeable or not caused by our negligence.

  • We do not exclude or limit liability for death or personal injury caused by our negligence.

10. Insurance and Third-Party Payments

  • If your treatment is covered by private medical insurance or a third party (e.g., solicitor), you remain responsible for any unpaid balances.

  • You must check your policy for coverage, excesses, and treatment limits.

11. Children and Vulnerable Adults

  • Clients under 18 must be accompanied by a parent or legal guardian during treatment unless otherwise agreed.

  • We follow safeguarding policies for vulnerable persons.

12. Right to Refuse Service

  • We reserve the right to refuse or discontinue treatment if a client is abusive, intoxicated, or poses a risk to staff or others.

13. Changes to These Terms

  • We may update these Terms from time to time. The most current version will always be available on our website.

14. Governing Law

These Terms are governed by the laws of Scotland, and any disputes shall be subject to the exclusive jurisdiction of the Scottish courts.

15. Contact Us

For questions about these Terms, please contact:
Tom McKeever
Email: contact@tmphysiotherapy.info