Privacy Policy
Privacy Policy
Effective Date: 22/05/2025
Last Updated: 22/05/2025
Welcome to the website of TM Physiotherapy (“we”, “our”, or “us”). We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or use our services.
1. Who We are
Data Controller:
TM Physiotherapy
Edinburgh, Scotland
Email: contact@tmphysiotherapy.info
2. What Information We Collect
We may collect and process the following personal data:
Identity & Contact Information: Name, email, phone number (e.g. via contact forms or bookings).
Health Information: Only if submitted voluntarily through secure forms (e.g. health questionnaires).
Technical Information: IP address, browser type, device information, pages visited.
Cookies & Analytics Data: See section 8 for more information.
3. How We Use Your Information
We use your personal data to:
Respond to enquiries and manage bookings.
Provide physiotherapy care and related services.
Improve website functionality and performance.
Meet legal and regulatory obligations.
We only collect the data we need and will never sell or share your personal information without permission. Any data that is shared or sold, with your express permission, will be anonymised.
4. Lawful Basis for Processing
We process your data under one or more of the following legal bases:
Contractual: To provide services you have requested.
Legal obligation: To comply with health and data protection laws.
Consent: For optional communications (e.g. newsletters).
Legitimate interests: To manage and improve our business operations.
5. How We Store and Share Your Data
Your data is stored securely and only shared with:
Clinical team members for administration, assessment and treatment purposes.
IT service providers supporting our website or booking systems.
Your GP or other health professionals (with your consent).
Relevant school or sports clubs staff who are involved in supporting athletes (if applicable).
Regulatory authorities if legally required.
All third parties are bound by confidentiality and data protection agreements.
6. Data Retention
We keep your personal data only as long as necessary:
Health records: Typically 8 years after your last appointment (or until age 25 for minors).
Website contact form submissions: Up to 12 months unless part of ongoing care.
7. Your Rights
Under the UK GDPR, you have the right to:
Access your data.
Correct inaccurate data.
Request deletion (where lawful).
Object to or restrict processing.
Withdraw consent (where applicable).
Lodge a complaint with the ICO: www.ico.org.uk
To exercise your rights, email us at contact@tmphysiotherapy.info.
8. Cookies & Website Analytics
Our website uses cookies and analytics tools to:
Improve site performance and usability.
Understand how visitors use the site.
You can manage your cookie preferences through your browser settings or via our cookie banner.
What Are Cookies?
Cookies are small files stored on your device that help websites remember user behaviour.
Types of Cookies We Use:
Essential Cookies: Required for basic website functions.
Performance Cookies: Help us analyse website usage (anonymous).
Functionality Cookies: Remember your preferences.
You’ll be asked to consent to cookies when you first visit our site.
9. Third-Party Links
This website may contain links to third-party websites (e.g. booking systems or professional bodies). We are not responsible for their privacy practices.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page with the date of last update shown at the top.
11. Contact Us
If you have any questions or concerns about how we handle your data, please contact:
Tom McKeever
TM Physiotherapy
Edinburgh, Scotland
Email: contact@tmphysiotherapy.info